Who, where, and when to ask for help

Picture this: 

You’re sitting in the dark, staring blindly at the single-sentence email you drafted to [email protected] Despite hours spent scrolling endless FAQs, you were unable to find the answer to your question. 

Now, your only hope is a Hail Mary message that you’re fairly certain will go unanswered. Resigned, you press send.

Just as you’re about to close out of the window, an email comes through! In a rush of blind adrenaline, you open it… only to find an uninspired auto-reply, promising a response within the next 48 hours.

We’ve all been there. Sometimes getting support is anything but simple — which is why we created a guide to pinpoint who, where, and when to ask for help. After all, oftentimes the hardest part of getting support is knowing where to look. 

When to contact your school:

As a rule of thumb, you’ll want to contact your school for questions related to your program or financial aid. Here are a few topics that your school should be able to help you with:

  • How to drop a class
  • How to access your course
  • How to contact a professor
  • How to sign up for electives
  • Help with transcript evaluations
  • Academic tutoring resources
  • FAFSA or financial aid questions

When to contact your employer: 

In general, you’ll want to direct questions related to your education policy to your employer. They should also be able to help you with any sign-on issues you encounter regarding your employee credentials.

  • Education policy questions
  • Eligibility questions, (including “how many hours did I work)
  • Employee credential sign-on issues

When to contact Guild:

Lastly, Guild can help you with everything else. From eligibility to funding questions, we’ve got you covered. Not to mention, we’re always here to help you figure out which program is right for you. 

  • Funding questions 
  • Eligibility questions
  • How many courses you can enroll 
  • How to get started
  • How to contact a coach
  • Help picking, applying to a program
  • Tech issues

Psst: You can contact a Guild coach here!

Looking for a different kind of support? Check out Guild’s student Facebook communities for some motivation meets celebrations.

Written by Guild

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